Refund policy

Introduction

At Ladi Collection, we strive to provide the highest quality products. However, we understand that sometimes issues may arise. Our return policy outlines the procedures for returning or exchanging items.

Clothing Items

  • No returns or exchanges for size issues, except if you received the wrong size.
  • Returns accepted for damaged printing, fabric, or wrong size sent by Ladi Collection.
  • Change of mind is not applicable.
  • Returned clothing must be in original condition, unworn, and undamaged.

General Return Policy

  • Contact us within 48 hours of delivery for any issues.
  • Provide proof of wrong product, color, or damage.

How to Initiate a Return

  1. Contact our customer service through WhatsApp or Email within 48 hours of delivery.
  2. Provide order number, reason for return, and photos of damaged items (if applicable).
  3. Follow instructions provided by our customer service team.

Refund Policy

  • Refunds will be issued through bank account (JazzCash, EasyPaisa, or UPaisa).
  • Refunds will be processed within 24-48 hours after we have received the item.
  • The item will be checked for damage and authenticity.

Return Rejection

  • We reserve the right to reject return requests if:
  • The damage is found to be caused by the customer.
  • The item is not in its original condition.
  • In case of rejection, the item will be sent back to the customer.
  • The customer will be responsible for paying all delivery charges.

By purchasing from Ladi Collection , you acknowledge that you have read, understood, and agreed to our return policy.